General Terms and Conditions - Pinjola

This is a courtesy translation. Only the German version (pinjola.at/agb) is legally binding.

We're glad you'd like to book with us. So that both sides know where they stand, we've summed up the essentials here - short, and without small-print traps.

§ 1 Who we are and what these terms cover

1.1 Your contracting party and host is Casa Plangga GmbH, Innerbachstraße 7, 6773 Vandans, Austria (company register FN 553222m, VAT ID ATU76871208, managing director Laurens Burtscher), referred to below as "we" or "Pinjola". Our chalets (brand "Pinjola") are located at Spatlaweg 11, 6773 Vandans. You can reach us at +43 664 1481843 and hallo@pinjola.at.

1.2 These terms govern the accommodation contract between you (as guest or contracting party) and us. The people who travel with you also count as "guests".

1.3 In addition, and ranking below these terms, the General Terms and Conditions for the Hotel Industry (AGBH 2006) and the statutory provisions apply. Individual agreements take precedence over these terms.

§ 2 How the contract is made, and the deposit

2.1 The accommodation contract is concluded as soon as we confirm your booking (usually automatically by booking confirmation from the booking engine, or by email).

2.2 Depending on the rate you book, a deposit or the full amount is due at booking (see § 4). The deposit is a part payment towards the agreed total price. If a payment that is due does not go through, we may withdraw from the contract (§ 5.6).

§ 3 Services, prices and local tax

3.1 We provide the booked services to the extent usual at Pinjola. All prices are in euros and include statutory VAT.

3.2 The overnight levy (local tax, Ortstaxe) is required by law and included in the accommodation price. It is a transitory item that we collect for the municipality and pass on.

3.3 Additional services (for example extra guests from the third person) are charged separately and shown at booking.

§ 4 Payment terms (depending on the rate)

4.1 Flexible: 30 % deposit at booking. The balance is charged automatically to the card on file 14 days before arrival.

4.2 Best price (non-refundable): the full amount is charged at booking.

4.3 Early booker (where offered): 30 % deposit at booking, balance 30 days before arrival.

4.4 Payment is cashless by payment card through our payment service provider. If a card on file expires before the balance is due, we'll send you a secure payment link in good time. Any charges for a payment (for example from your bank) are borne by you.

§ 5 Cancellation, no-show and withdrawal

5.1 Flexible: you can cancel at no charge up to 14 days before arrival. After that we charge 80 % of the price of the stay, and 100 % from 48 hours before arrival and for a no-show.

5.2 Best price (non-refundable): cannot be cancelled, changed or refunded. For a cancellation, change or no-show, 100 % is charged.

5.3 Early booker (where offered): if you cancel, we keep the 30 % deposit. From 30 days before arrival and for a no-show, 100 % is charged.

5.4 The rate you chose at booking applies; the conditions shown there form part of the contract.

5.5 Force majeure: if every way of getting here is made impossible for you by unforeseeable, extraordinary circumstances (for example extreme snowfall, flooding), you owe nothing for the days affected. If arrival becomes possible again within three days, the obligation to pay for the booked stay revives.

5.6 Withdrawal by us: we may withdraw without a grace period if an agreed deposit is not paid on time. For objectively justified reasons we may end the contract by unilateral declaration up to 3 months before arrival, unless otherwise agreed.

§ 6 Arrival and departure, self check-in

6.1 Your chalet is ready for you from 4 pm (16:00) on the day of arrival. On the day of departure, please leave it by 10 am (10:00). If you don't leave it on time, we may charge an extra day.

6.2 Check-in is contactless with a personal access code. Please keep your access details to yourself and don't pass them on.

6.3 If you first use your chalet before 6 am, the preceding night counts as the first night.

§ 7 House rules

7.1 Our chalets are non-smoking.

7.2 Pets are not allowed in our chalets.

7.3 You use the shared facilities at your own risk and according to the notices posted on site.

7.4 Please don't exceed the number of guests booked for your chalet, and take good care of our houses and of nature. Please respect the night-time quiet.

§ 8 Alternative accommodation

8.1 We may provide you with suitable alternative accommodation of the same quality if this is reasonable and objectively justified (for example if the chalet cannot be used, or in case of force majeure). Any extra cost of the alternative accommodation is borne by us.

§ 9 Liability

9.1 We are liable for items brought in by guests in accordance with §§ 970 et seq. of the Austrian Civil Code (ABGB). For valuables, money and securities we are liable only up to the amount set by law (currently € 550), unless we have expressly accepted them for safekeeping.

9.2 If you are a consumer, our liability for slight negligence is excluded, except for personal injury. If you are a business, liability for slight and gross negligence is excluded; consequential damage, non-material damage and lost profit are not compensated.

9.3 You must report damage to items you brought with you as soon as you become aware of it; otherwise our liability lapses.

§ 10 Your obligations and damage

10.1 You pay the agreed price at the latest on departure, plus any additional services arranged by you or your fellow travellers.

10.2 You are liable to us for any damage caused by you, your fellow travellers or people who use our services with your knowledge.

§ 11 Registration and data protection

11.1 We are required by law to collect your registration data and pass it on to the competent authority (guest registration, overnight levy). Your personal data is processed in accordance with our privacy policy (currently in German).

§ 12 Place of performance, applicable law and jurisdiction

12.1 The place of performance is the location of our business in Vandans.

12.2 Austrian law applies, excluding the conflict-of-law rules of private international law and the UN Convention on Contracts for the International Sale of Goods.

12.3 Mandatory consumer protection provisions remain unaffected: if you are a consumer resident in Austria or the EU, the statutory consumer places of jurisdiction apply.

12.4 Consumer dispute resolution: we are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board. The competent body in Austria would be the Schlichtung für Verbrauchergeschäfte (www.verbraucherschlichtung.at).

§ 13 No right of withdrawal for fixed dates

13.1 For accommodation contracts with fixed dates there is no statutory right of withdrawal for distance contracts under § 18 (1) no. 10 of the Austrian Distance and Off-Premises Contracts Act (FAGG). Only the cancellation terms in § 5 apply.

§ 14 Final provisions

14.1 If any provision of these terms is invalid, the validity of the remaining provisions is unaffected. The invalid provision is replaced by the statutory rule.

Last updated: June 2026 · Casa Plangga GmbH - Pinjola, Spatlaweg 11, 6773 Vandans